Poor policy
Posted by Aaron at 4/23/2008 7:41 PM and is filed under uncategorized 
Rumors always flow heavy at supply houses the latest that has been gaining credibilty involves an hvac contractor advertising an $89 air conditioning tuneup. The issue comes after the work is ordered and performed and the tech hands the homeowner an invoice with a $20 "gas surcharge" added. I can't imagine a worse message to send to a customer, and if I was the homeowner I would refuse to pay the "gas surcharge".
Thankfully most people inside the trades are condemning this practice. I would go so far as to suggest not using a contractor that pulled this stunt.
Thankfully most people inside the trades are condemning this practice. I would go so far as to suggest not using a contractor that pulled this stunt.
Good post and I agree that is terrible customer service and worse a bait and switch. The price of gas is no more important than the pric of the contractor's insurance.
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If you look at it from the bait and switch point of view it's worse than poor policy. If the intent was to just pop customers a little extra with a semi legit excuse then it's pretty shady.
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